SHIPPING & RETURNS
Shipping Policy
**Processing time**​​
I will do the shipping within 3-5 working days by the Italian Post using the "International Postamail" (Posta Italiana Internazionale).
This type of shipping, which is the cheapest, can take up to 10-21 BUSINESS days for delivery - depends on where you are located and does NOT include a tracking code.
If you purchase a piece of my sculpture collection which costes over 100€ there is still provided registered mail.
If you want a traceable shipping or faster shipping or any shipping upgrade please contact me BEFORE you make the purchase!
Upgrade shipping to registered or insured mail costs more, but provides a tracking number and requires signature confirmation.
Additional costs for registered or upgrade shipping has to pay the customer.
In case of damage that may occur during transit due to external services (postal and / or courier), send me a photo documentation and we solve the problem together!
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Return & Exchange Policy
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**Product Sales**
**Return for Product Issues**
- If you receive a product that is defective or does not match the description provided on our site, you can return it within 30 days of receipt.
- To initiate a return, contact us via [insert contact email or phone number], providing details of the issue and photos of the defective product.
- Once the defect or error is confirmed, we will refund the full amount paid, including shipping costs.
**Return for Change of Mind**
- If you wish to return a product because it does not meet your expectations or you have changed your mind, you can do so within 14 days of receipt.
- The shipping costs for returning the product will be borne by the customer.
- Once the returned product is received and verified to be in its original condition, we will refund the amount paid for the product. Initial shipping costs will not be refunded.
- Alternatively, you can choose to receive a store credit of the same value to be used for future purchases on our site.
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**Return Procedure**
- Contact our customer service via [insert contact email or phone number] to initiate the return process.
- Prepare the product for shipping, ensuring it is securely packed.
- Include a copy of the purchase receipt and a note with the order number and reason for the return in the package.
- Ship the package to the address provided by our customer service.
**Refund Timeframes**
- Refunds will be processed using the same payment method used for the purchase within 7-10 business days of receiving the returned product.
**Important Notes**
- Products must be returned in their original condition, unused, and with all original tags and packaging.
- We cannot accept returns for personalized or custom-made products.