STORE POLICY
**Return and Refund Policy**
**Product Sales**
**Return for Product Issues**
- If you receive a product that is defective or does not match the description provided on our site, you can return it within 30 days of receipt.
- To initiate a return, contact us via [insert contact email or phone number], providing details of the issue and photos of the defective product.
- Once the defect or error is confirmed, we will refund the full amount paid, including shipping costs.
**Return for Change of Mind**
- If you wish to return a product because it does not meet your expectations or you have changed your mind, you can do so within 14 days of receipt.
- The shipping costs for returning the product will be borne by the customer.
- Once the returned product is received and verified to be in its original condition, we will refund the amount paid for the product. Initial shipping costs will not be refunded.
- Alternatively, you can choose to receive a store credit of the same value to be used for future purchases on our site.
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**Return Procedure**
- Contact our customer service via [insert contact email or phone number] to initiate the return process.
- Prepare the product for shipping, ensuring it is securely packed.
- Include a copy of the purchase receipt and a note with the order number and reason for the return in the package.
- Ship the package to the address provided by our customer service.
**Refund Timeframes**
- Refunds will be processed using the same payment method used for the purchase within 7-10 business days of receiving the returned product.
**Important Notes**
- Products must be returned in their original condition, unused, and with all original tags and packaging.
- We cannot accept returns for personalized or custom-made products.
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**Workshop Booking and Cancellation Policy**
**Booking Workshops**
- Our ceramic workshops can be booked online through our website.
- During booking, you must select a specific date and time for the workshop.
- You can choose from workshops lasting 1, 2, or 3 hours.
**Cancellation and Refund Policy**
1. **Cancellation Within 48 Hours Before the Workshop**
- If you wish to cancel your booking and notify us at least 48 hours before the date and time of the workshop, you will receive a full refund.
- To cancel your booking, contact us at hello@silviachiti.com or +39 3351354177 with the booking number and workshop date.
2. **Cancellation Between 48 and 24 Hours Before the Workshop**
- If you cancel your booking between 48 and 24 hours before the workshop, 40% of the total workshop cost will be retained.
- You can choose to receive a partial refund (60% of the total cost) or reschedule the workshop at no additional cost.
3. **Cancellation Less Than 24 Hours Before the Workshop**
- If you cancel your booking less than 24 hours before the workshop, the entire amount paid will be retained and no refund will be issued.
- Alternatively, you can choose to reschedule the workshop for a later date, subject to availability.
**Rescheduling the Workshop**
- If you wish to reschedule your workshop, contact us as soon as possible at hello@silviachiti.com or +39 3351354177
- Rescheduling is subject to availability and can only be done once per booking.
- No additional fees will be charged for the first rescheduling.
**Important Notes**
- Cancellation and rescheduling requests must be made through hello@silviachiti.com or +39 3351354177.
- Refund or rescheduling requests will not be accepted after the workshop start time.
- We reserve the right to cancel or reschedule workshops in case of unforeseen circumstances. In such cases, participants will be informed as soon as possible and offered a full refund or the option to reschedule the workshop.